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NextGen Frequently Asked Questions

We have one PACER account that all attorneys in the firm share.  Does each attorney need his/her own individual PACER account for NextGen?

You can keep that one PACER account for case research only.  However, each attorney with an e-filing account with the court needs his or her own individual PACER account.  Go to www.pacer.gov to register for your own PACER account.  See Registering for a PACER Account for instructions.

I have my own PACER account, what should I do?

Did you upgrade your PACER account on the PACER website?  If you are not sure, log in to your PACER account and select Manage My Account and see what type of account you have.  If the Account Type is Legacy PACER Account click on the Upgrade link and complete the upgrade process.  If the Account Type says Upgraded, then you are ready for NextGen.

I am concerned that once I upgrade my account I will no longer be able to get into other courts' filing systems since they are not on NextGen yet.

Once you upgrade your PACER account, that will be your account for viewing documents in any court in the country whether that court is on NextGen or not.

Your PACER login will become the login you use for CM/ECF to e-file in Iowa Southern Bankruptcy Court on NextGen; however, you can still e-file in other courts that are not on NextGen by using the CM/ECF login and password that court issued to you. You only need to use the new PACER login to view documents in that court.

What do I have to do once your court is live on NextGen?

You will receive an email from the court advising you we are live and ready for you to link your new or upgraded PACER account with your current CM/ECF account.  The linking is a one-time thing.  See How to Link a New or Upgraded PACER account to a NextGen CM/ECF Account.

The court will send the instructions on how to do this in an email as well as post the instructions on our website.  In order to link the accounts you must know your current CM/ECF login and password.  If you do not know this, contact the court and they ill be able to reset the password for you for linking purposes.

Once your CM/ECF account and your PACER account are linked, you will use the PACER login for CM/ECF access in the Iowa Southern Bankruptcy Court.  Your old CM/ECF login and password will no longer be valid.

I upgraded my PACER account and not I can't get into CM/ECF (after the Court is live on NextGen).

After the Court is live on NextGen, as long as you have linked your PACER login with your old CM/ECF login you should be able to access CM/ECF.  If you did not link the accounts, see How to Link a New or Upgraded PACER account to a NextGen CM/ECF Account.

Once accounts are linked you have access to all of the save events as you did prior to the court going live on NextGen.  Once the link is created, you may need to log out and log back in to see all your options.

I do not know my CM/ECF Login and Password to use when I link my PACER account.

Contact the Court at (515) 284-6230 and ask to have your CM/ECF password reset.

Do I need to remember my CM/ECF Login and Password after I have linked my accounts?

No.  PACER is now your login and password for all NextGen courts where you are registered to e-file.  You must continue to use the CM/ECF login and password provided to you for any courts that have not yet gone live on NextGen.

How do I store my credit card information in PACER to pay filing fees in CM/ECF?

See Saving Payment Information in PACER to pay Filing Fees.

Can the firm still continue to use one PACER account for viewing documents?

Yes.  You can still have one PACER account for support staff and non-e-filing attorneys to view documents.  Only those attorneys who e-file need to have their own individual PACER account.  Those who e-file can view documents with the firms shared account or with their new individual PACER account.

Since each attorney will have their own PACER account, do they need to use their own credit card for PACER fees or can they use the firm credit card?

Attorneys can enter whichever credit card they want when they register for PACER.  They do not have to use their own credit card.

Can an individual attorney CM/ECF login be linked to the firms PACER login?

No.

Where do I log in to CM/ECF once the court is live on NextGen?

You will log in the same place you used prior to NextGen.  Go to our court website www.iasb.uscourts.gov, select E-Filing (CM/ECF) and it will redirect you to the PACER login screen.

I e-filed a document that has a fee and when I go to pay it makes me log into PACER again.  Why?

When you are prompted to pay a filing fee in CM/ECF it will direct you to log in to PACER again which is an additional step from how you did it in Legacy CM/ECF.  You can still enter a credit card and select Pay Now or select Pay Later, but when you do so you will be required to log in to PACER again.

I don't want to get a PACER account because I don't want to get charged for something.

There is no fee to register for PACER in order to be able to e-file in NextGen CM/ECF.  There is only a fee from PACER for viewing documents.  You can check the PACER website for their fees.  You can; however, pay your NextGen CM/ECF filing fees through PACER if you choose to do so.

I forgot my PACER login or password.

From the PACER login page select Forgot My Password or Forgot My Username.  If you forgot your user name, you will need your PACER account number or you will need to contact PACER directly.

Important - Once the court is live on NextGen your PACER login becomes your CM/ECF login as long as you linked the accounts.  The court will no longer be able to reset logins and passwords.  You will have to contact PACER to recover logins or reset passwords.

I have linked my CM/ECF account and PACER account but no menus are displaying such as Bankruptcy or Adversary.

Make sure you followed the steps for linking your PACER and CM/ECF accounts.  See How to Link a New or Upgraded PACER account to a NextGen CM/ECF Account.

If you have linked your accounts correctly, try the following:

  • Clearing your cache (i.e., internet cookies, browsing history).
  • Log out and log back in.
  • Refresh your screen.

I am trying to link my CM/ECF account with my new PACER account and I get an error.

There may be a linking error when trying to link if the CM/ECF password is very old or not in the most recent password format.  The court can reset your CM/ECF password with a temporary password for linking purposes.

My credit card for PACER was not authorized, now what do I do?

You need to contact PACER to activate it if you cannot wait the 7-10 days for activation to come in the mail.

Although your PACER account is not activated you can still create the link with your CM/ECF account and be able to e-file.  You just will not be able to view documents using PACER until your account has been activated by PACER.  If you have a firm account for viewing documents, you can use that in the meantime.

My PACER account is linked to my CM/ECF account; however, when I click on Query I get an error message that says there is an issue with my PACER account.

This means your PACER account has not yet been activated.  Contact PACER to have it activated or, if you did not enter a credit card number when you registered, you can wait until activation comes in the mail from PACER in 7-10 days from registering.

Note: You can still e-file even if your PACER account has not been activated, you just cannot view documents.

I am trying to log in to PACER and I get this error message:

This means your PACER account has not yet been activated.  Contact PACER to have it activated or, if you did not enter a credit card number when you registered, you can wait until activation comes in the mail from PACER in 7-10 days from registering.

Note: You can still e-file even if your PACER account has not been activated, you just cannot view documents.